You must first pass a background check before we make your Friend profile public. Background reports are confidential and only Amia sees the full report. Amia will monitor background checks for changes.
We use SentryLink (SentryLink.com) to run background checks. SentryLink is a well-known and well-respected company that has been running background checks since 2001. You can call them directly at (877) 736-8771 with any questions.
Amia cannot accept a background report directly from you. It must come from SentryLink. Please “Share” your background check with Amia through SentryLink. “Sharing” is an option after you run your report. You can only Share the background report ONCE, so please read through these directions first.
To obtain your background check, visit SentryLink.com
If your background check is inaccurate, do not share it with Amia yet. Contact SentryLink to resolve any inaccuracies. Then share it with Amia.
If you leave SentryLink, you can go back to your report at a later time. To go back to the report:
This Agreement between Elder Friends Network, Inc., d/b/a Amia (“Amia”) and the Customer and/or the Elder (“Family”), is entered into to set forth the parties’ understanding regarding their respective rights and obligations.
These terms and conditions under which Amia offers, and the Family and Elder use, Amia’s and the Friend’s services are entered into by Amia, the Customer (“Family”), and/or the Elder. This service agreement is referred to as the “Agreement.” Amia provides social interaction and emotional connection only, no physical care. These services are referred to as “Visits.”
Authority to Make Decisions for the Elder
This Agreement is between Amia, the Elder, and the Family Member, on behalf of the Family Member and the Elder. If the Family member signs as the representative of the Elder in addition to signing on behalf of the Family, the Family member represents and warrants that she or he has the full power and authority to bind the Elder to this Agreement. The Family Member must provide Amia with evidence of any such authority upon request and will indemnify Amia against any claims based on the signing Family Member’s lack of authority.
The Elder and the Family agree to allow a Friend and Amia access to the Elder and the Elder’s home or facility room. The visit schedule will be determined by the Family and the Friend the Family selects through the online marketplace. (See Communication and Scheduling below.)
Changes to Agreement or Visit
Amia may modify the Agreement by sending the Family notice through the online marketplace. Friends set the rates for their services and will communicate any changes in their rates through the online marketplace.
Amia only provides an online marketplace or online platform for enabling connections between Users (Family, Elder, and Friend). Amia does not provide services to Families and Elders, but Amia enables Friends, who are self-employed statutory non-employees, to provide services to Families and Elders.
No Physical Care or Medical Advice
The Family Member acknowledges that Friend Visits are not a medical service or advice and do not replace or substitute for any professional or medical advice or physical care that are also referred to as care related to Activities of Daily Living (ADL). Any information or observations provided to the Family may not be relied on as medical advice and Family should consult with an appropriately trained professional or medical provider for all concerns that require professional or medical advice. Certain information about the Elder transmitted to the Family Member by the Friend as part of the Visit, such as information about meals, sleep, mood, etc., is for the Family Member’s convenience only. Neither Amia nor the Friend, are responsible for taking action on any information that Amia collects or observes.
You agree to pay for each Friend visit, based on the hourly rate charged by the Friend you select. Payment is due within 48 hours of receiving the Friend Visit Report, through the online marketplace.
Communication and Scheduling
It is the Family’s responsibility to communicate with the Friend through the online marketplace and to tell the Friend how frequently to visit the Elder and for how long. Family will set the schedule for visits on the online marketplace, and the Friend will confirm. Family should also communicate their needs and those of the Elder and any specific directions for the visit with the Friend through the online marketplace.
Cancellation by Family or the Elder
We understand that emergencies can happen and life isn’t always predictable. If the Elder or Family needs to cancel, please notify your Friend as soon as possible. Please remember that as a courtesy to the Friend, we’ll charge for visits after the 2nd cancellation within a month if it is canceled within 24 hours of the visit.
Substitutions of Friend
If a Friend is unable to make a scheduled visit, the Family has the choice of selecting another Friend to visit their loved one. Families can select as many Friends as they would like. If no replacement is available, the Family will not be charged for the Visit.
Friends and Elders are only allowed to use commercial transportation companies such as taxi, bus, Senior Center shuttle, Uber, or Lyft. If the Family chooses to have the Friend and the Elder transported via a commercial transportation company, the Family is responsible for pre-paying or authorizing the Friend to use the Family’s account for transportation to a specific destination.
Charges will be assessed directly to the Family and not the Friend or Amia. The Family is responsible for making the necessary arrangements for the transportation and providing the information to the Friend.
Amia expressly disclaims, and the Family and/or Elder hereby expressly release Amia from any responsibility or liability for any damages resulting from the Family’s or the Elder’s use of a commercial transportation company.
Paying for Activities
The Family is responsible for the cost of any activities on which the Family wishes the Friend to accompany the Elder, e.g., movies, meals, coffee. The Family is responsible for paying for the activities ahead of time by calling the activity provider directly. Amia does not reimburse Friends for the cost of activities. Amia is not responsible for any loss to the Family or the Elder should the Family provide money or anything of value to the Friend.
Emergency Protocol and Good Samaritan
The Visits do not include medical care of any kind, including emergency care, and no part of the Visit fees constitute compensation for any medical or emergency care. It is the responsibility of the Family to provide the Friend with any pertinent information regarding preferred emergency procedure to use for the Elder. Including, but not limited to, when to call 911, the name and phone number of the physician and what hospital to use if an option is available. Amia Friends are prohibited from providing any physical care, so Family instructions must exclude any requests for a physical response.
If an emergency occurs while a Friend is with an Elder, neither the Friend nor Amia shall be liable for any damages resulting from any act or omission by the Friend. Friend, and, if applicable, Amia shall be entitled to the full benefit of any “Good Samaritan” laws.
The Family is responsible for providing a safe and secure working environment for the Friend, and for obtaining all necessary insurance relevant to your Elder’s residence or facility room.
Disclaimers and Limitation of Liability
To the fullest extent permitted by applicable law, the Visit is provided on an “as-is” and “as available” basis without warranties of any kind. The Family and/or the Elder agree to indemnify and hold Amia and its officers, directors and agents harmless from any and all claims, demands, losses, liabilities and expenses (including attorney’s fees), arising out of or in connection with Amia’s services to the Family and the Elder, the Friend’s services to the Elder, and the Family’s lack of authority to bind the Elder to this Agreement. Amia does not assume any responsibility for any of the acts or omissions of any Friend.
Amia has invested significant time and expense into developing its online marketplace and network of Friends. Thus, the identity and contact information of those Friends who agree with Amia to make services available through the online marketplace are Amia’s trade secrets. By using Amia’s online marketplace, the Family and Elder agree that they will not directly retain Friends originally located and retained through the online marketplace for six months from the date of the applicable Friend’s last visit through the online marketplace or for six months from when the Family first communicates with the Friend through the online marketplace.
Should the Family disregard this Trade Secrets clause, Amia retains the right to charge the Family a fee equivalent to twelve months of Amia’s estimated revenue from that Friend.
I have carefully read and understood the foregoing provisions. By signing below, I hereby certify and acknowledge that I understand all terms of this Agreement and agree to be legally bound by the terms and conditions set forth here.
Agreement between Elder Friends Network, Inc. (doing business as Amia)
1.1. ELDER is an elder to whom Amia refers a Friend for companionship and social interaction.
1.2. FAMILY are those individuals, who by blood or legal status, possess appropriate authority to arrange companionship for Elder and are responsible for paying for Friend visits.
1.3. Amia is an online marketplace or platform that connects Friends with older adults to provide social interaction to alleviate elder loneliness and depression, while providing feedback and peace of mind to families about their loved ones. Amia does not arrange or provide care services.
1.4. FRIENDS are smart, empathetic persons who desire to serve elders (“Elders”). Friends are self-employed proprietors customarily engaged in an independent trade of providing companionship and social interaction to elders under the terms and conditions set forth herein. Friend acknowledges that Amia’s oversight regarding Friend’s provision of services to Friend’s clients is strictly limited to that required to ensure that Friend meets the standards for service that Amia agrees to between Amia and Elder and/or the families of Elders (“Family”).
1.5. Friend possesses the independent degree of skills necessary to perform the services called for in this Agreement.
1.6. Friend represents that he or she is self-employed and a statutory non-employee under federal law, which status Friend expressly acknowledges.
1.7. The Parties enter into this Agreement to establish the conditions by which Amia, an online marketplace, will make available its software and services to Friend. Amia is offering its software and services to Friend(s) in exchange for a fee from the Family based on the Friend’s rate for services
WHEREFORE, Amia and Friend (“Parties”) agree as follows:
II. SERVICE PROVIDER’S STATUS
2.1. Friend is engaged in an independent business to provide companionship and social interaction to Elder(s). Friend is free from control and direction by Amia in the performance of these services except to the extent supervision is required by federal or state law, regulations, rules, and the scope of services dictated by the Agreements between Elder/Family and Friend and between Amia and Elder/Family. Friend and Amia collectively agree that the parties both intend for Friend to be self-employed with no employment relationship with Amia.
2.2. Friend represents that Friend has filed a trade name affidavit and is entitled to operate under the business name stated in this Agreement under the laws of the State of Colorado. If Friend has not filed a trade name affidavit or filed with the State of Colorado under a business name that is because Friend desires to conduct Friend’s business as a sole proprietorship under Friend’s own name without registering it as a trade name. See C.R.S. § 7-71-101.
2.3. Friend is free to provide the services covered by this Agreement through other providers and is not required to provide services exclusively through Amia, except that Friend may choose to provide services exclusively through Amia for a finite period of time. Amia does not require Friend to provide services exclusively for any particular Elder/Family.
2.4. Amia relies upon Friend’s expertise and experience in performing the services covered by this Agreement and shall not instruct nor train Friend in how to perform such services, except for initial orientation necessary to ensure that Friend understands and is prepared to meet the minimum service standards required any Agreement between Amia and Elder and/or Family. Friend is responsible for performing the services covered by this Agreement in a competent, professional manner and is responsible for determining the means and methods of accomplishing this result.
2.5. Friend bears the risk that monies paid by Amia to Friend pursuant to this Agreement are insufficient to cover Friend’s costs in performing services under the Agreement and that Friend may enjoy a profit or suffer a loss in performing this Agreement;
2.6. Amia shall provide no employee-type benefits to Friend.
2.7. Amia does not establish a quality standard for Friend and does not oversee the actual work or instruct Friend as to how the services are provided. But Friend must meet the minimum requirements of Amia’s scope of service and performance standards required to meet the expectations of Elder and/or Family as described below in Section IV.
2.8. Amia does not pay Friend. Family or Elder will pay Friend directly for services rendered through a third-party payment processor.
2.9. Neither party will terminate the work during the Agreement period unless the other party violates the terms of the contract, fails to produce a result that meets the specifications of the contract, or as otherwise provided in Section III below.
2.10. Amia provides only that training necessary to ensure that Friend is prepared to meet the scope of service required by this Agreement or any Agreement between Amia and Elder and/or Family. This is accomplished in a mandatory initial orientation provided by Amia. Amia does not require ongoing training. But Amia may supply resources or offer voluntary training to further Friend’s professional development.
2.11. Amia does not provide tools or equipment to Friend.
2.12. Amia does not dictate the time of performance, except that Friend must keep assignments to Elders that Friend voluntarily accepts through the Amia online marketplace.
2.13. Amia does not combine its business operations in any way with Friend’s business, but instead maintains such operations as separate and distinct. Neither Amia nor Friend shall represent to others that Friend is an employee of Amia.
2.14. Friend is not entitled to workers’ compensation benefits or unemployment insurance benefits unless coverage is provided by Friend. Friend will not be treated as Amia’s employee for federal tax purposes. Friend is obligated to pay federal and state income tax on any monies earned pursuant to this contract relationship and shall hold Amia harmless from any liability arising out of Friend’s failure to fulfill these obligations.
2.15. Amia relies on the independent and personal judgment and skills Friend brings to this contractual relationship. Therefore, the work and services provided for herein shall be performed by Friend personally except as provided below.
3.1. This contract will remain in force until terminated by either party in accord with Paragraphs 3.2 and 3.3 below.
3.2. Termination by Amia. Amia may terminate this contract for the following reasons by written notice to Friend.
3.2.1. Without cause or reason upon written notice to Friend.
3.2.2. If Friend does not maintain an average Elder and Family rating of “3” or higher. Amia will excuse a lowly rated report at its sole discretion if Friend provides a satisfactory written explanation of the low rating within ten (10) days of the posting of the rating.
3.2.3. If Friend fails to comply with any term or meet any expectation stated in this Agreement. Any breach of Section IV below that adversely affects the health, welfare, or safety of the Elder is a material breach of this Agreement.
3.2.4. If the circumstances described in Sub-Paragraphs 3.2.1, 3.2.2, or 3.2.3 above occur, Friend will be considered to be in default of this Agreement. In the case of a material breach of this Agreement, Amia may terminate this Agreement immediately with written notice to Friend. In the event of a non-material breach of this Agreement, Amia in its sole discretion may terminate this Agreement immediately or provide Friend in writing a determinate period of time in which to cure any breach of this Agreement. Amia will provide written notice to Friend of any breach of this Agreement.
3.2.5. Any material breach of this Agreement, including but not limited to the circumstances described in Paragraph 3.2.3, is grounds for immediate termination of this Agreement.
3.2.6. A Friend whose profile remains on the Amia’s online marketplace but who is not accepting or being selected for assignments is in “dormant” status. A Friend whose account is dormant for 90 days may be deleted, and this Agreement will terminate without the written notice required.
3.3. Termination by Friend. Friend may terminate this contract for the following reasons by written notice to Amia.
3.3.1. Without cause or reason with thirty (30) days’ written notice.
3.3.2. If Amia fails to comply with any obligation under this Agreement. Amia will have thirty (30) days to cure any default before Friend may terminate this contract. Friend will provide written notice to Amia of any breach of this Agreement.
3.4. In the event of a breach by either party that may be cured as described in this Section III, the written notice to the breaching party will specify the nature of the breach, the corrective action required to cure the breach, and the date upon which the contract will terminate if the breach is not corrected.
IV. FRIEND’S DUTIES
4.1. Friend shall provide social interaction and companionship to Elders.
4.2. Friend will not disclose personal information of Elder or Elder’s Family. “Personal information” includes any information that that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context, including but not limited to social security numbers, financial information, medical information, and personal contact information such as phone numbers, email addresses, and social media accounts.
4.3. Friend shall provide NO physical care, which includes not providing assistance with medication, carrying Elder, or lifting Elder if she or he should fall. Friend may provide routine assistance for Elder to stand on his or her own.
4.4. Friend will not accept gifts or money from Elder without written permission from Family.
4.5. Friend will NOT transport Elder in Friend’s personal vehicle or Elder’s personal vehicle. Friend may accompany Elder on public transportation, including taxi, Uber, Lyft, or other similar modes public modes of transportation with the Families permission and commitment to pay for the transportation. Amia assumes no responsibility for payment of transportation costs and is not liable for any damages arising from Friend’s violation of this Paragraph 4.5.
4.6. Friend must pass a national background check of Amia’s choosing before posting a profile on the Amia platform or providing any services. Amia will monitor Friend’s status and run a new background check at any time at its sole discretion as a condition of further listing Friend’s services on its online marketplace.
4.7. Friend is required to arrange with a third-party vendor designated by Amia for a background check that the vendor will deliver to Amia. Friend will pay the vendor for the cost of the initial background check.
4.8. Friend shall abide by all laws regarding the legal rights of Consumer, and other laws, rules and regulations pertaining to the provision of services and to participate in any applicable reviews and/or surveys of Amia programs by local, state or federal agencies.
4.9. Friend warrants (1) that Friend has not been the subject of a complaint, restraining order or any other legal action, arrested for, charged with or convicted of any criminal offense involving violence, dishonesty, theft, or an offense where an at-risk adult was a victim; and (2) has not been and/or is not currently required to register as a sex offender in any jurisdiction or with any governmental entity.
4.10. Friend will complete an orientation and the tests provided by Amia to acquaint Friend with its expectations for Elders and procedures necessary to facilitate this Agreement.
4.11. Friend will submit his or her report on each visit through the online marketplace no later than 48 hours after each visit. A complete report is required before payment will be processed.
4.12. Friend will comply with any and all expectations communicated to Friend by Amia during the initial orientation or in writing during the term of this Agreement.
V. AMIA’S DUTIES
5.1. Amia shall provide an online marketplace through which Friend will conduct functions relating to the provision of his or her services including, but not limited to, accepting assignments, paying fees to Amia, and completing reports on visits.
5.2. Amia shall provide support services necessary to access the online marketplace.
5.3. Amia shall provide notification of available training or resources.
5.4. Amia shall disseminate all necessary information that may impact the provision of companion services to Elder when authorized by Elder and/or Family.
5.5. Amia will provide an initial orientation for Friend designed to aid Friend in meeting the expectations of this Agreement and delivering exemplary Elder services.
6.2. The hourly rate will be split between the Friend and Amia per the distribution chart listed in the FAQs on the online marketplace. In order to facilitate payment Amia will allow Friend to make payment directly to Amia through the online marketplace. Friend authorizes Amia or its third-party processor to split the hourly rate from payments made to Friend by Elder and/or Family through the online marketplace. The payment processor will make necessary tax reporting on Form 1099K to Friend. In the event that automatic deduction of referral fees is not accomplished for any reason, Friend will remit referral fees to Amia within five (5) days of the visit.
6.3. The Friend must submit a visit report before payment will be processed. If Family does not pay Friend for services through the online marketplace within one week of receiving the visit report, Amia will prompt Family to pay Friend through the online marketplace on Friend’s behalf.
6.4. Although Amia provides an online marketplace to facilitate payment of Elder and Family fees and Friend’s payment of fees, Amia does not take possession of any portion of the fees paid by Elder and/or Family to the Friend. All payments will be processed by a third-party payment processor that will split and distribute the fee to Friend and Amia.
Friend shall observe and comply with all applicable Colorado rules and regulations and Amia’s policies and procedures regarding confidentiality.
X. ENTIRE AGREEMENT
XI. NOT ASSIGNABLE
Friend cannot assign performance of the Agreement to others.
XII. STATE LAW
The parties enter into this Agreement knowingly and voluntarily.